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| Return Policy - CandleLightMessages.Com Exquisite gifts for Birthday, Wedding, Anniversary, Housewarming and Romantic Gifts. |
| CandleLightMessages.Com is an online store only. We have been in business online since 1998. For a quick response....click the email us text email us if you have questions . We accept and process online orders 7 days per week, however we do not accept phone calls outside of normal business hours, central standard time. Monday through Friday. Our shopping cart is secure. When you place an order, your credit card information is placed on our billing page, you will notice a lock in the bottom right corner of the page. This lock indicates a secure encrypted page. Your credit card is never sent out on ANY EMAIL. We are very serious about protecting our customers private information! ORDER CANCELLATIONS AND RETURNS Once an order has been processed, (boxed with shipping label and ready to ship) it cannot be cancelled. Expedited orders may not be cancelled due to rush shipping. If you place an order with expedited shipping they are rushed and ship out very quickly. If you place an expedited order, it will be shipped. If a return is made, it is subject to a 25% restock fee or 20.00 minimum, whichever is greater. Customer must pay all shipping fees. Returns Any order that is returned is subject to a 25% restock fee or a minimum of $20.00, which ever is greater. The customer must pay the shipping costs on returns. All items must be returned to us within 7 days of the date you receive the shipment, unopened. You must notify us by email. CLICK HERE TO EMAIL US before returning a product to obtain a return authorization number. All items MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, UNOPENED. If you provide incorrect 'ship to' information or if you send a gift to a recipient and the gift is refused and returned to us, this is the responsibility of the customer that has placed the order, and it also is subject to a return fee of 50% or $20.00 which ever is greater.. ALL CUSTOM ORDERS ARE NON RETURNABLE INCLUDING ALL PERSONALIZED ITEMS This includes ALL personalized linens. No returns on closeout sale items. UNAUTHORIZED RETURNS: Refused Shipments Any return that we have not been contacted to issue a "Return Authorization" number will be subject to a 50% return-restock fee or $30.00 which ever is greater. We do not reimburse shipping charges. If we sent an incorrect item, there is no restock charge. If you do not agree to this return policy, please do not place the order.. Our order forms require a mandatory check in our return policy check box, stating that you have read and agree to our return policy, before the order can be placed online. CandleLightMessages.Com NATURES HIDEAWAY INC 150 Southview Dr. Branson, Mo 65616 If you return a used product you agree to NO CREDIT BACK TO YOUR CREDIT CARD. In case of damage, notify us by email, leaving your phone number so we may return your call. Please keep all packaging and damaged contents until we notify you to dispose of it, UPS or the US Postal Service will pick up the entire contents and will need to inspect the damage. We cannot replace your order due to damage if you dispose of the original packaging, box, packaging materials and shipping label with tracking number. Please keep all boxes, packing and contents. You must notify us of damaged or lost merchandise within 24 hours of delivery. We may require digital photos for insurance purposes. 1) We require a letter signed and dated stating your receiving damaged merchandise or lost merchandise. Please describe your damage and if it is repairable. 2) Include your invoice number 3) Tracking number 4) Date you received the shipment. You may mail it to the above address Any item returned to us must have a return authorization number or it will not be accepted. All returns pertaining to damage must be back in our offices within 7 business days of the date your received the shipment. Nature's Hideaway Inc. shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from Nature's Hideaway Inc. DO NOT LEAVE ANY BURNING CANDLE UNATTENDED. In any case, our maximum liability to you is the amount you paid for the product. We reserve the right to modify, alter or discontinue any policies and terms included herein at any time without notice. Your purchase from Nature's Hideaway Inc., doing business as CandleLightMessages.Com, signifies your acceptance of the aforementioned information and policies. |
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Note:
The following glass
wick holders
a concrete floor
from a height of 6'
and do not break.
If the box is not
crushed in shipping
the wick holders will
not be broken in
shipping. If the box
is crushed you must
save the box for UPS
to pick up.
Always drill your
hole larger than the
outside diameter of
the glass wick
holder tube before
trying to insert the
wick holder to
prevent breaking
the wick holder.
The following glass
wick holders
- WH001-34
- NWH12
- WH001
- RF1
a concrete floor
from a height of 6'
and do not break.
If the box is not
crushed in shipping
the wick holders will
not be broken in
shipping. If the box
is crushed you must
save the box for UPS
to pick up.
Always drill your
hole larger than the
outside diameter of
the glass wick
holder tube before
trying to insert the
wick holder to
prevent breaking
the wick holder.